This was created as part of a sample during a job search process. Microsoft has an extraordinarily large, public-facing, document repository to help troubleshoot issues and also educate clients and customers. I leveraged that knowledge with my personal experience to create this addition to a micro-training regarding Outlook Rules.

As micro-learning takes off in the L&D environment I believe it is imperative to stay updated on trends and new tools. I used 7-Taps to create a quick refresher for Outlook Rules. This can be used as a stand alone asset, or in conjuction with the mini Storyline course and job aid above. This was created as part of a sample during my job search process. Microsoft has an extrodinarily large, public facing, document repository to help troubleshoot issues and also educate clients and customers. I leveraged that knowledge with my personal experience to create this addition to a micro-training regarding Outlook Rules.

This video was created to simulate a workflow for someone in a customer support role, possibly a call center role. It demonstrates some of the key workflow pieces in solving a customer issue in a fun and engaging way. It could be used to introduce a comprehensive topic, or it could be used to highlight a specific topic and give background as to where it would fall in the workflow for the agent. It is a visual way to make connections for the learner and add some fun to the learning. It could also be used as a supplemental resource to reinforce the learning.

This video was created as an overview of troubleshooting SharePoint Online (SPO) issues. Although the entire training was specific to SPO, this process applies to troubleshooting any type of customer support issue. In designing the course, I looked for a way to make the information consumable, while also highlighting other courses previously created that added value to this one. This video shows the process I outlined and was used as an introductory overview for the Module.

This is a job aid created for my current colleagues. Our organization recently switched over to Microsoft Outlook and the "reply to all" option was being severely overused. I thought it was pertient to include some tips and tricks for professional e-mails, as well as answer some questions I get often, including how to create a signature.

This is a job aid created for a small business looking to have a quick reference for pricing and their process. I was given their version of a contract and then summarized with all the information and created the design. The intent is for the company to be able to use the first page to give to prospective clients and then have the second page to also advertise when attending vendor fairs. This is intended to increase profit by attracting client regardless of budget.

This was created to address a need of the employees in an educational organization. Through a needs assessment, it was determined, many issues were arising due to tone in upper level stakeholders. After some research on best practices this visual was created and distributed to all employees and stakeholders.